This Privacy Policy explains how we collect, use, and protect your personal information on click2switch.co.nz (“Website”). By using this Website, you agree to the collection, use, storage, and disclosure of your personal information as outlined below. Throughout this Privacy Policy, “we”, “us”, and “our” refer to click2switch.co.nz.
From 1 May 2026, the Privacy Amendment Act 2025 introduces a new obligation, Information Privacy Principle 3A (IPP3A), requiring businesses to notify individuals when their personal information is collected indirectly (from someone else). This adds to the existing Privacy Act 2020, which mandates reporting serious data breaches, protecting data transfers overseas, and allowing individuals to access their data.
1. Your Information and What We Do with It
When you submit your details through our Website forms, we collect the personal information you provide, such as your name, phone number, and email address — along with any other details necessary to process your enquiry.
We only collect the information required to deliver the services you request. If you are submitting information on behalf of someone else, please ensure you have their consent to do so.
We collect this information so that we can connect you with our utility partners (for electricity, broadband, mobile, and solar) or our qualified financial adviser partners (for insurance and finance services). These partners can help provide quotes, evaluate, and advice relevant to your enquiry (“Service”).
Providing your personal information is voluntary; however, if you choose not to, we may be unable to provide our Service to you. We do not collect credit card or payment details.
We may use the information you provide to:
- Deliver and manage our Services.
- Provide updates or additional information you request.
- Notify you about new services, offers, or changes to our Service.
- Target our advertising to improve your experience.
We will only share your personal information:
- With our trusted utility and financial adviser partners for the services you have requested.
- For purposes to which you have expressly consented.
- When required by law, or to protect our rights or the safety of others.
Confidentiality
We are committed to protecting your privacy and handle your information in accordance with the Privacy Act 2020.
Email Marketing (if applicable)
With your permission, we may send you emails about click2switch updates, new services, and other relevant offers.
2. Consent
Giving Consent
By submitting your personal information through our Website form, you consent to our collection and use of that information for providing our Services, and to sharing it with our utility and financial adviser partners as needed.
If we seek your information for a secondary purpose (for example, marketing), we will ask for your express consent or provide an option to decline.
Opting Out of Marketing Communication
You can opt out of marketing communications at any time by contacting us using the details below. All electronic marketing communications will include an unsubscribe option.
3. Disclosure
We may disclose your personal information if required or authorised by law.
4. Website
The contents of this Website are provided for general information only and do not constitute professional advice. Any decision to use our Service is made at your own discretion based on your independent enquiries.
5. Third-Party Services
Our third-party providers will only collect, use, and disclose your information to the extent necessary to perform their services for us.
These providers have their own privacy policies. We encourage you to review them to understand how they handle your information.
Some third-party providers may operate in jurisdictions outside New Zealand. By engaging with their services through our Website, you consent to your information being subject to the laws of those jurisdictions, which may not provide the same level of protection as under the Privacy Act 2020.
Once you leave our Website or are redirected to a third-party site or application, this Privacy Policy no longer applies.
6. Security
We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.
All information is stored securely, with access restricted to authorized personnel only.
We comply with New Zealand privacy laws and codes to keep your data safe.
7. Age of Consent
By using this Website, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have provided consent for any minor dependants to use this site.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes take effect immediately upon posting on this Website.
If material changes occur, we will update this page to explain what information we collect, how we use it, and under what circumstances it may be disclosed.
If click2switch.co.nz is acquired or merged with another company, your information may be transferred to the new owner to ensure continued service.
9. Contact Details
If you would like to access, correct, or delete any personal information we hold about you, or if you have a question or complaint about how your information is handled, please contact our Privacy Compliance Officer:
Email: support@click2switch.co.nz
We will record your request to help resolve it efficiently and respond as promptly as possible.
